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Customer support · BLUEPRINT

Shopify customer-support copilot

Prepare policy-aware support replies from approved store and knowledge-base context.

NOT YET CONNECTED

This is a public workflow contract. Piwi will only mark it runnable after provider integration, permission review, tests, and a live verification are complete.

What it delivers

A suggested reply with cited store fields and clear human escalations.

Bring

  • Customer message
  • Support policy
  • Order/product access
  • Knowledge base

Receive

  • Reply suggestion
  • Intent/confidence
  • Escalation reason
  • Support receipt

The custom workflow

  1. 01 · prepare

    Protect the intake

    Minimize personal data, detect unsafe instructions, and classify the support intent.

  2. 02 · prepare

    Retrieve only needed context

    Read the necessary order, product, and knowledge-base fields.

  3. 03 · create

    Draft an answer

    Generate a constrained response with policy references and source fields.

  4. 04 · check

    Route risky cases

    Escalate refunds, account changes, complaints, and low-confidence answers.

  5. 05 · approve

    Send with approval

    A person or policy gate confirms delivery; consequential actions remain separate.

Customize before you run

Support policiestoneescalation thresholdssupported intentsretention

Safety boundaries

  • No autonomous refunds or account changes.
  • Do not send unnecessary PII to a model.
  • Low-confidence responses escalate to a person.