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Business intelligence · BLUEPRINT

Customer feedback intelligence

Turn first-party feedback into source-linked themes and reviewable product decisions.

NOT YET CONNECTED

This is a public workflow contract. Piwi will only mark it runnable after provider integration, permission review, tests, and a live verification are complete.

What it delivers

An evidence-linked report of recurring pain points, requests, and questions to investigate.

Bring

  • Reviews
  • Tickets
  • Surveys
  • Product/variant context

Receive

  • Theme clusters
  • Source examples
  • Trend calculations
  • Review report

The custom workflow

  1. 01 · prepare

    Import first-party evidence

    Bring approved reviews, tickets, surveys, and customer comments into a normalized record format.

  2. 02 · prepare

    Protect and normalize

    Deduplicate records, redact unnecessary identifiers, preserve source links, and normalize language.

  3. 03 · create

    Classify and cluster

    Group feedback by theme, sentiment, urgency, product area, and evidence confidence.

  4. 04 · check

    Calculate before explaining

    Compute counts and change over time deterministically, then ask the model to summarize.

  5. 05 · approve

    Review the conclusions

    Store an evidence-linked report and optional backlog proposals for people to decide on.

Customize before you run

Taxonomysentiment rubricredaction rulesreport cadenceproduct fields

Safety boundaries

  • First-party inputs only in the MVP.
  • Do not draw market conclusions from sparse evidence.
  • Every conclusion should link to source examples.